All refund requests are reviewed within 7 business days after the returned product is received and inspected. Approved refunds are processed to the original payment method within 3–5 business days after confirmation.
Eligibility Criteria
- Items received in a damaged, defective, stained, or incomplete condition are eligible for refund.
- Incorrect or mismatched item delivered due to our error qualifies for a 100% refund of the product amount, excluding delivery charges.
- Products must be unused, unwashed, and in original packaging with all tags intact. Slightly opened packaging for inspection is acceptable.
- If the customer is not satisfied with the product, a refund request may be submitted. Approval is subject to inspection, and only the product amount will be refunded, excluding delivery charges.
Compliance & Important Information
- Customized, made-to-measure, or altered products are strictly non-refundable.
- Any damage or defect must be reported within 24 hours of delivery with clear photo or video evidence.
- Unsealed or tampered packaging must be reported immediately upon receipt within 24 hours.
- Delivery charges are non-refundable in all cases unless the issue is due to our error (wrong or mismatched item).
Refund Procedure
Please include your order number, product details, and a clear reason for your refund request when contacting support.
Customers must contact our support team via email or WhatsApp before sending any item. Once approved, return instructions and address details will be provided. Unauthorized returns may not be accepted.
Contact (WhatsApp)
+92 328 379 1792
Return shipping costs are the responsibility of the customer. If the product delivered is incorrect or does not match the order due to our error, return shipping charges will also be covered by us.
